api@astroway.info — for general inquiries, partnerships, enterprise requests.
Support by plan
| Plan | Channel | Response time |
|---|---|---|
| Free | Documentation + FAQ | Self-service |
| Indie | Up to 48 hours | |
| Starter | Up to 24 hours | |
| Pro | Email (priority) | Up to 4 hours |
| Business | Email + Slack | Up to 1 hour |
| Enterprise | Dedicated manager + Slack | Up to 1 hour (SLA) |
Before you write
Most questions already have answers:
- FAQ — 15+ answers to the most common questions
- Quick Start — registration, key, first request
- Authentication — how keys work, sandbox mode
- Credits & Rate Limits — billing, rate limit, overage
- Errors — error code reference
- API reference — full documentation of all 705 endpoints
Enterprise
Need custom terms, SLA, dedicated support, or on-premise deployment? Email api@astroway.info with subject “Enterprise” — we’ll reply within one business day.